FAQ

General

What is CoopAI?

CoopAI is a VS Code extension that connects your code graph, Slack, Jira, and docs so you can answer hard engineering questions and complete or edit code without cloning entire monorepos.

How is CoopAI different from GitHub Copilot or Cursor?

CoopAI focuses on understanding existing codebases: ownership, decision history, blast radius, knowledge gaps, plus Slack and tickets. Inline complete and edit stay in the open file. You review the diff, then you can open a pull request from applied /edits or from any editor change — from the patch card or by typing Create a PR in chat. Nothing rewrites the tree or creates a PR on its own.

Is my code used to train models?

No. Your code and prompts are never used to train foundation models. See Security architecture.

Plans

What's included in the free Developer plan?

Full tool connectivity (GitHub, GitLab, Bitbucket, Slack, Jira, Notion, Google Docs, Teams) via the admin portal, Deep-Index / Lightning Mode on up to 3 repos org-wide, workspace repos, chat, quick actions, and inline autocomplete. Free accounts include a rolling 5-hour usage window. Solo account only — no team invites.

How do I upgrade to Pro?

Pricing → Stripe checkout → admin portal setup. See Plans & billing.

Do you offer Enterprise self-hosting?

Yes. Contact support@coop-ai.dev. See Enterprise deployment.

Setup

How do I sign in?

Create an account at free signup (email + password or Google), or accept an invite from your org admin. Then sign in in the extension or admin portal:

Surface	Sign-in paths
Extension → Settings → Account	Continue with Google · email (two-step) · Sign in with SSO
Admin portal	Email/password · Google · Organization name + Continue with SSO (Enterprise)

Email in the extension is two steps: enter email → Continue with email → password → Sign in.

Do I need an API key?

No for normal use. Automation API keys (coop_…) are optional — for CI and scripts only. Create them in the admin portal API Keys page if needed.

Who connects Slack and GitHub?

In production mode, org admins connect integrations once in the admin portal. Developers do not paste OAuth tokens.

What is dev mode?

coopAI.devMode: true lets individual developers paste PATs locally for testing. Disable for production orgs.

Features

What are quick actions?

Five built-in actions: Understand Repo, Trace Decision, Find Owner, Blast Radius, Knowledge Gaps. Run them from the Workflows menu in the chat header, slash commands (/understand, /trace, …), or the editor context menu. They route to Claude Sonnet 4.6 in production.

Understand Repo / /understand is repo-wide only — click Use repo on the repository in the Remote workspace picker. A file chip blocks it. The other actions use a file selection and/or Use repo as documented in the Owner's Manual. See also Model assignments.

Can I choose the LLM provider or model?

Not on Developer or Pro. Coop assigns models per feature (chat, quick actions, edit, autocomplete) — see Model assignments. Settings → Preferences → Model & chat shows read-only assignments plus toggles for chat and autocomplete. Custom model selection is an Enterprise capability (coming soon). Set coopAI.devMode: true only for local testing overrides.

What is Lightning Mode?

Deep-Index builds a searchable code graph on Coop infrastructure for faster cross-repo symbol-graph search. Available on all plans; free orgs are capped at 3 Deep-Indexed repos org-wide. Pro adds unlimited indexing.

What is the L / R chip above the chat composer?

That is the active file context chip — which file Coop is using for chat. L means local disk (workspace, clone, or Cmd+O / Downloads). R means you picked the file in Coop’s remote explorer (codehost). It is not an @ mention. Reloading VS Code does not reopen last session’s file; switching back to a past thread that used a file does. See Active file context chip.

Can I share prompts with my team?

Yes. Commit .coop/prompts.json to your repo. See Owner's Manual — Prompt Library.

Can I create a pull request from Coop?

Yes. After you Apply an /edit, click Create pull request on the patch card. Or type Create a PR in chat — that works after Apply or after you type in a Use-repo file (no Apply required). Confirm the branch, title, and notes, then submit. Cancel or Escape creates nothing. See Create pull request.

Enterprise SSO

Does Coop support SAML single sign-on?

Yes, on the Enterprise plan. Org admins configure SAML in the admin portal under Settings → Single sign-on. Supported IdPs include Okta, Azure AD / Entra ID, and any SAML 2.0 provider with signed assertions. See Single Sign On (SSO).

Where can I sign in with SSO?

Surface	SSO available?
Admin portal (admin.coop-ai.dev/login)	Yes — Organization name + Continue with SSO
VS Code extension → Settings → Account	Yes — Sign in with SSO (browser handoff)
Marketing site (coop-ai.dev/login)	No — email/password or Google only

What happens when my org requires SSO?

When an admin enables Require SSO, password and Google sign-in return sso_required at login and on session refresh. Coop immediately revokes existing password and Google sessions and refresh tokens for the org; SAML sessions remain valid. Org API keys for automation still work — admins should revoke keys for offboarded users.

Can I disable SSO after enabling Require SSO?

Turn off Require SSO in Settings → Single sign-on → Sign-in policy first. Disabling SAML while Require SSO is active returns sso_required_active.

Why does Google sign-in fail with email not verified?

Google sign-in requires Google's verified-email flag (email_verified). Unverified Google accounts are rejected with email_not_verified — verify the address in your Google account, then try again.

Does Coop block password login until email is verified?

No. Coop sends a verification link on password signup but does not hard-block password login until verified (standard B2B soft verify).

Support

How do I contact support?

Email support@coop-ai.dev or book a demo.

Where is the install guide?

Owner's Manual — Get Started or Getting started docs.